We use cookies to help improve your experience of our website at https://www.collectivefitness.ie. This cookie policy is part of Collective Fitness' privacy policy. It covers the use of cookies between your device and our site.

We also provide basic information on third-party services we may use, who may also use cookies as part of their service. This policy does not cover their cookies.

If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from https://www.collectivefitness.ie. In such a case, we may be unable to provide you with some of your desired content and services.

What is a cookie?

A cookie is a small piece of data that a website stores on your device when you visit. It typically contains information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the cookie’s purpose, and the lifespan of the cookie itself.

Cookies are used to enable certain features (eg logging in), track site usage (eg analytics), store your user settings (eg time zone, notification preferences), and to personalise your content (eg advertising, language).

Cookies set by the website you are visiting are usually referred to as first-party cookies. They typically only track your activity on that particular site.

Cookies set by other sites and companies (i.e. third parties) are called third-party cookies They can be used to track you on other websites that use the same third-party service.

Types of cookies and how we use them

Essential cookies

Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts, and payment processing.

We use essential cookies to enable certain functions on our website.

Performance cookies

Performance cookies track how you use a website during your visit. Typically, this information is anonymous and aggregated, with information tracked across all site users. They help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. They do not collect personal information about you.

We use performance cookies on our site.

Functionality cookies

Functionality cookies are used to collect information about your device and any settings you may configure on the website you’re visiting (like language and time zone settings). With this information, websites can provide you with customised, enhanced, or optimised content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party services.

We do not use this type of cookie on our site.

Targeting/advertising cookies

Targeting/advertising cookies help determine what promotional content is most relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service.

We do not use this type of cookie on our site.

CANCELLATION POLICY

Payments and refunds​

Website

1.1 - Customers must pay for all Fitness Products and other goods or services ordered through the Website at the time of purchase using the credit card payment facility.​

App

1.2 - Unless otherwise specified, you must pay for all Fitness Products at the time of purchase using the payment facility or any other third-party payment gateway that is offered via the App (in-app purchase). In-app purchases are processed securely via our third-party payment gateway providers. You must refer to their terms for additional information.

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1.3 - After purchasing a program, you will be granted a limited period of access to that program on the App, which commences on the Program start date or your date of purchase (whichever is earlier) and ends at the end of the timeframe of the selected program e.g 8-Weeks, 12-Weeks, etc)

1.4 - In the event that you are diagnosed with a medical condition (including pregnancy) and can no longer participate in a program, you must submit evidence of that condition to us at info@collectivefitness.ie We will provide you with either (at our election) -

1. Paying installments (will cancel immediately without a refund)

2. Paid upfront (will cancel immediately with a refund for the remaining weeks from the date of notice)

We reserve our rights to refuse any changes, refunds, or credits unless you have submitted evidence of your condition to us as soon as you find out that you are unable to participate.

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If your reasoning is any other, we will consider your request and may offer you a credit. However, we reserve our rights to refuse any changes, refunds, or credits unless it is of reasonable action at our discretion.

1.5 - No other refunds are available in respect of Fitness Products, including accidental purchases, unused program periods, or any similar reason or event.